Website terms and privacy information.

Website terms

This website provides information about Litefox services, resources and customer contact routes. The information is provided for general business use and should not be treated as a binding service agreement.

Any service, product, support arrangement or commercial supply will be confirmed separately through the appropriate Litefox quotation, order, agreement or customer communication.

Subscription services, one-off work, installations, procurement requests and support work may each have service-specific terms, pricing, minimum periods, lead times or third-party conditions. Those details will be confirmed before work proceeds.

You may view and use this website for normal business enquiry purposes. You must not misuse the website, attempt unauthorised access, interfere with forms or submit false information.

Privacy information

When you submit a form on this website, Litefox may collect the details you provide so the team can respond to your enquiry, support request, newsletter request or submitted mandate.

Typical information may include your name, business name, contact details, enquiry type and message. Direct Debit mandate forms may also include bank details submitted by you for the specific purpose of setting up payment instructions.

Litefox uses this information to respond to your request, provide relevant service information and manage customer administration. Information is not sold to third parties.

Contact and company details

Litefox Limited

Pearl House, Second Floor
1 Daisy Street, Oldham, OL9 6AY, United Kingdom

Glasgow office: Balmore Industrial Estate, 84-88 Strathmore Road, Glasgow, G22 7DW, United Kingdom

For privacy, website or service questions, please use the Contact Us page.

External services and downloads

This website may link to Litefox customer portals, support tools, downloads and related service platforms. External service platforms may have their own access controls and service terms.

Downloads are provided for the named Litefox resources and should only be used with compatible hardware, software or support instructions.

Orders, payments and Direct Debit instructions

Where a request proceeds into an order, service subscription, installation or one-off work, payment obligations will be confirmed through the relevant quotation, order form, mandate, invoice or customer agreement.

Direct Debit instructions submitted through this website are used to help set up payment administration. Submitting bank details does not remove the need for any separate service-specific agreement, quotation or confirmation where one is required.

Installation, availability and third-party services

Some services depend on third-party networks, suppliers, carriers, broadband providers, hardware availability or installation appointments. Litefox will plan and communicate expected timescales, but third-party delays can affect delivery dates.

Service availability may vary by location, network condition, product compatibility, account status and the service package agreed with you.

Cancellations and changes

Cancellation rights, notice periods, cooling-off rules where applicable, minimum terms and charges for ordered work depend on the type of service or product requested. These will be explained in the relevant agreement or customer communication.

If you need to change or cancel a request, contact Litefox as soon as possible so the team can review the status of any work, supplier order or installation already in progress.

Liability, data protection and governing law

Litefox aims to provide accurate information and practical support, but website content is general guidance and should not be treated as a guarantee of suitability, availability or uninterrupted service.

Personal information is handled for legitimate business purposes connected with your enquiry, request, order or support need. Litefox takes reasonable steps to protect submitted information and manage it in line with UK data protection expectations.

These website terms and any non-contractual issues connected with this website are governed by the laws of England and Wales, unless a separate customer agreement says otherwise.