Business Communications

Business communications built around how your business works.

From cloud phone systems and business broadband to SMS, WhatsApp and an AI call assistant, Litefox helps your business stay connected through one communications partner.

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Business Phone System (Hosted PBX)

Business Phone System Hub

A hosted PBX gives your business one place to manage calls, users, departments, voicemail, routing and availability.

Instead of treating phones, numbers, queues and messaging as separate pieces, the communications hub becomes the control centre for how customers reach your business and how your team responds.

Users
Numbers
Queues
Voicemail
Reporting
PBX dashboard showing live calls, call queue, missed calls, departments, extensions and voicemail

Call Routing

Call routing that fits how your business works

Real businesses do not all answer calls in the same way. Your call flow should match departments, opening hours, busy periods and the routes customers actually need.

PBX call flow routing example showing inbound number, customer calls, IVR menu, department choice, queue, overflow and voicemail
Inbound number Customer calls
IVR menu Choose department
Queue Sales or support
Overflow Route when busy
Voicemail Capture follow-up

Connected Everywhere

Connect teams wherever they work

Keep people connected across desks, sites and mobiles.

Business broadband and connectivity form the foundation. Desk phones, webphone access, softphones, mobile working and multi-site routing help teams stay reachable without forcing every conversation through one office.

Desk phones

Reliable handsets for teams who still need a physical phone on the desk.

Web phone and softphone apps

Let staff work from laptops and devices while staying connected to business calls.

Business broadband

Support voice quality and everyday communication with the right connectivity foundation.

Multi-site working

Keep locations, departments and remote users connected through one communications setup.

Cloud phone pricing

Hosted PBX plans for different business needs

Simple, transparent plans for every business. Choose the call package that fits your team, your customers and the way you work.

Flexible calling

PAYG Starter

£6.25 + VAT

per user per month

For teams that want Hosted PBX features with calls charged around actual usage.

Subscription breakdown
  • User licenceIncluded
  • Device licenceIncluded
  • UK phone numberIncluded
  • Call routing featuresIncluded
Outgoing call rates
  • UK landline (01, 02, 03, 056)1.05p/min
  • UK mobiles4.95p/min
  • UK 0800, 0808FREE
  • Other destinationsBy rate
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Most popular

UK calling

Unlimited UK

£12.50 + VAT

per user per month

For businesses that regularly call UK numbers and want clearer monthly call planning.

Subscription breakdown
  • User licenceIncluded
  • Device licenceIncluded
  • UK phone numberIncluded
  • Call routing featuresIncluded
Outgoing call rates
  • UK landline (01, 02, 03, 056)Unlimited
  • UK mobilesUnlimited
  • UK 0800, 0808FREE
  • Other destinationsBy rate
Start Your 14 Day FREE Trial

International calling

Unlimited World

£16.67 + VAT

per user per month

For organisations with regular international calling needs across customers, suppliers or sites.

Subscription breakdown
  • User licenceIncluded
  • Device licenceIncluded
  • UK phone numberIncluded
  • Call routing featuresIncluded
Outgoing call rates
  • UK landline (01, 02, 03, 056)Unlimited
  • UK mobilesUnlimited
  • Free calls to 50+ countriesUnlimited
  • Other destinationsBy rate
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No long contracts

Stay flexible, scale anytime.

UK based support

Real people, quick answers.

14 day free trial

Try risk-free, cancel anytime.

Secure & reliable

Enterprise-grade platform.

Connectivity foundation

Business Broadband & Connectivity

Reliable voice starts with reliable connectivity.

Hosted phone systems, webphone access and multi-site communication all depend on the connection underneath them. We help businesses think about broadband, resilience, remote users and continuity together, so communications do not fall over when the business needs them most.

Business broadband for voice and everyday communication

Connectivity options for offices, remote users and multiple sites

Practical support when connectivity affects call quality or availability

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Reliable connectivity diagram linking office, PBX, remote users, desk phones and mobile teams

Customer Engagement

Customer messaging that keeps conversations moving

Website callback, SMS, WhatsApp and an AI call assistant should not feel like separate add-ons. They extend the communications hub so your business can handle conversations through the channels customers already use.

Website callback
SMS
WhatsApp
AI Call Assistant
SMS marketing message preview with appointment reminder, campaign update and customer update cards

Customer updates

SMS Marketing

Fast, practical communication for updates, campaigns and reminders.

SMS gives your business a direct way to reach customers when a message needs to be seen quickly. It can support appointment reminders, service updates, promotions, opt-in campaigns and follow-up journeys as part of the wider communications platform.

  • Campaigns, reminders and time-sensitive updates
  • Opt-in messaging for customer communication
  • A practical channel that supports voice, web and customer follow-up
Appointment Reminders

Reduce no-shows and keep schedules on track.

Service Updates

Keep customers informed with important updates.

Promotions & Offers

Reach the right people with timely offers.

Opt-in Campaigns

Build engaged lists with consent.

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Familiar conversations

WhatsApp Business Messaging

Meet customers in a messaging channel they already understand.

WhatsApp can support enquiries, updates, appointment reminders and ongoing customer conversations. Used as part of the communications platform, it helps teams handle customer contact without forcing every conversation into a phone call or email thread.

  • Customer enquiries and service updates
  • Appointment and booking reminders
  • Messaging that complements calls, callback and SMS
Secure & trusted
Business profile
Read receipts
Mobile & web
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WhatsApp Business Messaging visual showing customer conversations, appointment reminders and links to the communications hub
AI call assistant visual showing missed calls, overflow, after-hours support and lead capture

Smarter call handling

AI Call Assistant

Practical support for missed calls, overflow and after-hours enquiries.

An AI call assistant can help capture details, triage enquiries and support customers when the team is busy or the office is closed. The aim is not to replace real conversations, but to stop valuable enquiries from disappearing when calls cannot be answered immediately.

Missed-call handling and lead capture

Never miss an enquiry. Capture caller details and ensure every opportunity is followed up.

Overflow support during busy periods

Handle more calls without extra pressure, keeping your customers connected.

After-hours triage linked back

After-hours enquiries are triaged and routed back into your team the next day.

More conversations. More opportunities. More growth.

Give your team the insight they need before they say hello.

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CRM & EPOS Integration

Know Who Is Calling Before You Answer

When a customer calls, your team should not waste time asking who they are.

With compatible CRM, EPOS and business system integration, customer information can appear before the call is answered. That helps staff respond faster, ask better questions and give a more personal service.

Save Time

See who is calling instantly and skip the back and forth.

Personal Service

Use names and history to create a better experience.

Improve Efficiency

Handle calls faster and focus on resolutions.

Happier Customers

Better information leads to better conversations.

Better information. Better conversations. Better business.

Give your team the insight they need before they say hello.

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Incoming call matched to a customer record with CRM caller ID and EPOS lookup information

Visibility & Integration

Built for growth, reporting and integration

The right communications platform should support today's operations and tomorrow's changes without forcing your business to start again.

Reporting & analytics

Understand call volumes, missed calls, busy periods and team activity so decisions are based on what is really happening.

Call recording

Support training, quality checks and business records where call recording is appropriate for your organisation.

APIs & webhooks

Connect communications data with compatible systems, workflows and future integration opportunities.

Multiple sites

Support extra teams, departments and locations as your business grows or changes how it works.

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Let’s improve the way your business communicates.

Whether you need a new phone system, better call handling, customer messaging or smarter automation, Litefox can help you build the right communications setup around your business.

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