Hosted PBX phone system is a service provided online via internet. It allows to connect special internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using predefined rules to the required user/extension. We provide an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more.

PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared amongst users via PBX. Modern technology does not require traditional PSTN lines and uses data links instead which is called Voice over IP (VoIP). PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern cloud PBX is effectively software that controls digital voice data.

Unified communications is a set of tools that allow for more efficient communication within your team using various communication channels. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other, using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls, email notifications. You can also look at our MicroSoft Teams integration options to allow additional unified communication channels like chat, screen sharing, file transfer and more.

We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. You can also have multiple internet connections for redundancy so if one connection fails you can continue to use the other for example mobile broadband.

Our systems are optimized for reliability, not price. Our SLA guarantees 99.9% uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words. We use an independent monitoring company to monitor our server uptime.

Each user is linked to a call plan. Single users can have more than one SIP device therefore if you want to have two phones, you would need to sign up for two user licenses with one sip device for each user. Please note the multiple devices under one User licenses can not be used to call the other devices under the same ‘user licenses’. There is no ‘phone lines’ in VoIP. Instead there are: SIP devices, Users Inbound phone numbers – are normal phone numbers people can dial. We don’t limit the number of simultaneous inbound calls you can receive on your phones for UK numbers.

Almost all UK telephone numbers can be ported into our system. Any UK numbers that we provide or are ported into our service can be ported to another provider as long as that provider is willing to take on the number.